smart road assistance: No worries

An overview of our services.

For greater peace of mind. Each time your car has a genuine smart service, your free smart road assistance mobility service is extended up to the next service. This includes the following services:

Travel to and from breakdown site
Coverage of technician’s travel costs to and from the breakdown site.

Roadside assistance
Covers minor repairs on-site up to €150 incl. VAT (this does not include further material costs for tyres, batteries, keys, fluids and consumables).

Vehicle recovery
Vehicle towed to the nearest authorised smart service partner (or alternatively to the customer’s preferred authorised smart service partner within a distance of 50 km).

Taxi, driver service and public transport
Taxi, driver service or public transport costs of up to €75 incl. VAT or 50 km distance (driver service).

Vehicle return service
Vehicle return service within 50 km of the authorised smart service partner.

Replacement vehicle
Replacement vehicle provided for the duration of the repair – up to 3 working days.

Aeroplane and train
Instead of a replacement vehicle, coverage of costs for aeroplane or train tickets up to €400 (incl. VAT) for drivers and passengers.

Hotel
Accommodation (hotel room incl. breakfast) for driver and passengers for the duration of the repair work – up to 3 working days and €400 (incl. VAT).

Vehicle return transport
Return of vehicle to the authorised local smart service partner if the nearest smart service partner to the breakdown site cannot repair the vehicle within 3 working days.

Organisational assistance
If necessary, the smart customer centre can provide organisational assistance, e.g. providing a translator or legal advisor.

Available at all times.
Need help? Don’t hesitate to call us. You can reach us around the clock at 00800 2 777 7777[1] .

Area covered.

For vehicles first registered on 1 November 2014 or later.

Mobility assistance can be contacted around the clock and applies in the following European countries:

Andorra

Belgium

Denmark

Germany

Finland

France

Gibraltar

Greece

Great Britain

Ireland

Italy (incl. San Marino and Vatican City)

Croatia

Liechtenstein

Luxembourg

Malta

Monaco

Montenegro

Netherlands

Norway

Austria

Poland

Portugal

Romania

Sweden

Switzerland

Serbia

Slovak Republic

Slovenia

Spain (incl. Canary Islands and Melilla)

Czech Republic

Hungary

smart road assistance does not apply to overseas departments and territories.

^{[1] In some countries various mobile phone service providers do not support the free 00800 number. In this case please refer to the smart centre directory in the operating manual.}

smart road assistance: No worries – and no charges.

An overview of our services.

Area covered.

How can we help you?

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